COVID-19 Update

BALTIMORE COUNTY UPDATE

Retail businesses, organizations, establishments, and facilities (“Retail Stores”) in Baltimore County that principally sell goods and services that are being allowed to reopen at 5:00 p .m. May 15, 2020, are restricted to curbside pickup services or delivery services until further notice. No in-store retail is permitted ( aside from those establishments that are already considered essential under prior Executive Orders and interpretive guidance issued by Governor Hogan).

Shopping malls shall remain closed. However, Retail Stores attached to shopping malls that are directly accessible from the outside can be open but only for curbside pickup service and delivery service. All Retail Stores that open for business pursuant to this Executive Order must enforce at least six (6) foot social distancing practices. These Retail Stores shall require staff to wear, and those staff shall wear, face coverings while working with the customers and in instances in which interactions with other staff are likely. All individuals who are over 2 years of age who are customers at a Retail Store are required to wear face coverings while in the retail stores.

MAY 1, 2019 UPDATE

As of May 1st, all residential construction projects in Pennsylvania are authorized to resume and conduct in-person operations. This includes new construction, renovation, and repair services. However, these projects do not permit more than four persons on the job site at any given time, including employees and subcontractors. PHTA recommends downloading a copy of the Guidance and Health Order to ensure that all COVID-18 safety guidelines are being followed. PHTA continues efforts to reopen retail in Pennsylvania.

Store Retail Protocol

We encourage customers to contact their local store before their visit to the store – to discuss protocol and the customers’ support requests.  In the interest of safety for all, we prefer to handle as many retail transactions as possible over the phone, and with curbside, carry-out style product delivery.

Also, we ask that you adhere to the 6′ social distancing rule in our parking lots & at the front doors of our retail locations. Anyone not abiding by this will be asked to leave.

We will also offer curbside service.  Upon arrival at the store, please call the store to inform a sales representative that you are present and what it is you will be needing.  Any product that is needed can be discussed by phone or while the customer remains in the car.

All employees are also being required to wash hands before and after any interaction with a customer to keep both parties as safe as possible.

Pool & Hot Tub Consultations

It is recommended that you call or email your store for in-store pool and hot tub consultations to arrange an appointment.

Water-Testing Policy

We are here to support you with your water-testing and chemical recommendation requests.  We ask that you put your water sample into a disposable container and place it in the water drop off box located near the front door of the store.  Please provide your name and telephone number on the sample container.  A store representative will contact you within 24 hours with your results and chemical recommendations.  We sincerely appreciate your patience during these unprecedented times.

Service:  Will continue as scheduled.  Please call 410-526-9207

Delivery Options: At this time, we are offering a $75 delivery fee.  This can include chemicals, equipment, toys, floats, and any other retail product.  This is limited to our normal service area.

Final Thoughts: We are committed to supporting state and local mandates to prevent the spread of COVID-19 and we will open April 6th, 2020 to do our part in protecting public health.  Water that is not properly maintained can serve as a breeding ground for potentially fatal viruses.

As your local provider of pool supplies and services, we are in a unique position to help keep our communities safe from these serious public health risks by providing essential products and services that maintain the safety and sterilization of your hot tub and pool.  We continue to take all CDC recommended precautions necessary to ensure the safety and well-being of all of our customers.

CONTACT US TODAY

For more information, contact your nearest Van Dorn Pools & Spas showroom today. One of our team members would be glad to assist you.

Reisterstown Location

Mara Hooper, Store Manager

410-526-9990

Reisterstown@vandornpoolsanspas.com

Kingsville Location

Marty Spears, Store Manager

410-817-9991

Kingsville@vanpoolsandspas.com

    

Shrewsbury Location

Maria Crawford, Store Manager

717-235-5495

Shrewsbury@vandornpoolsandspas.com

Service/Construction 

Brendon Buck, Service Manager 

410-526-9207

service@vandornpoolsandspas.com