A Message from Our Team at Van Dorn Pools & Spas
Since the beginning of the COVID-19 pandemic, our teams at Van Dorn Pools & Spas have worked tirelessly to provide a clean, safe and comfortable shopping experience. From video calls and curbside service, we have complied with all guidance from our governments and public health sector to help flatten the curve of the COVID-19 coronavirus to keep our customers, staff and community safe. We continue to follow all guidance, rules and regulations, watching closely each and every day.
Our COVID-19 Guidelines
Along with many other local businesses, organizations and residents, we are moving forward safely while navigating through the COVID-19 coronavirus pandemic. Our retail stores are currently open for in-store retail shopping at a maximum of 50 per cent capacity, including staff. This regulation applies to all retail establishments outside of those considered essential under the others of the state. Services such as curbside pick-up and delivery remain strongly encouraged and all public health precautions should remain in place.
We encourage customers to contact their local store before they visit to discuss protocol and address any questions or concerns. In the interest of safety for all, we prefer to handle as many retail transactions as possible over the phone, and with curbside pick-up and carry-out style product delivery. Our Water Testing service is also available at all locations.
Other guidelines we have set in place include:
- The use of a face covering while in store, unless you are fully vaccinated
- Physical distancing of six feet from others, including customers and staff
- It is encouraged that you call or email your local showroom for pool and hot tub consultations to arrange an appointment
- Curbside pick-up and carry-out style is available at all our locations
- All employees are required to wash or sanitize their hands before and after all customer interactions, along with the disinfection of all high-touch surfaces
We encourage you to take advantage of our curbside pick-up service. Upon your arrival, please call the store to inform a sales representative that you have arrived and the reason for your visit. Any product that is needed can be discussed by phone or while the customer remains in the car.
For more information, click here.
All residential construction projects in Pennsylvania are authorized to resume and conduct in-person operations. This includes new construction, renovation, and repair services. However, these projects permit limited persons on the job site at any given time, including employees and subcontractors, along with:
- Wearing face coverings whenever in-person interaction takes place, unless you are fully vaccinated
- Limiting the proximity of employees by rotating employee hours
- Instituting split schedules, shifts or shorter weeks
- Staggering start, break or shift times
PHTA recommends downloading a copy of the Guidance and Health Order to ensure that all COVID-19 safety guidelines are being followed. PHTA continues efforts to reopen retail in Pennsylvania.
Water Testing, Service & Delivery
Water testing is available at all of our locations. We are here to support you with your water-testing and chemical recommendation requests. We ask that you put your water sample into a disposable container and place it in the water drop off box located near the front door of the store. Please provide your name and telephone number on the sample container. A store representative will contact you within 24 hours with your results and chemical recommendations. We sincerely appreciate your patience during these unprecedented times.
Service: Will continue as scheduled. Please call 410-526-9207
Delivery Options: At this time, we are offering a $75 delivery fee. This can include chemicals, equipment, toys, floats, and any other retail product. This is limited to our normal service area.
Contact Us Today
As your local provider of pool supplies and services, we are in a unique position to help keep our communities safe from these serious public health risks by providing essential products and services that maintain the safety and sterilization of your hot tub and pool. We continue to take all CDC recommended precautions necessary to ensure the safety and well-being of all of our customers.
For more information, contact your nearest Van Dorn Pools & Spas showroom today. One of our team members would be glad to assist you.
Mara Hooper, Store Manager
Marty Spears, Store Manager
Maria Crawford, Store Manager
Brendon Buck, Service Manager